Terms & Conditions

April, 2020
Welcome to The Urban Herbalist website. The website https://www.theurbanherbalist.com.au  (Site), is owned by Rachel Hull operating under the business name The Urban Herbalist. Rachel Hull and the Urban Herbalist may be referred to on this Site as ‘we’, ‘our’, ‘us’, ‘my’ or ‘I’. The Urban Herbalist is an Australian registered business and is operating under Australian laws, particularly the laws of the state of Victoria.  If you continue to use this Site you are agreeing to the Terms and Conditions contained here. If you wish to purchase services or products on this Site, the same Terms and Conditions apply. The Terms and Conditions may be updated periodically, so please check back from time to time, as your continued use of the Site will be construed as your consent to the most current Terms and Conditions. These Terms and Conditions should be read together with the Privacy Policy, as together, they form the foundation of my relationship with you and your use of this Site. When you use this site you agree that you are over the age of 18 years and agree to these Terms and Conditions (and the Privacy Policy). If you do not agree with these Terms and Conditions or the Privacy Policy, please do not use the Site.

Information Disclaimer
The information on this website, including the blog and any newsletters, is for general purposes only, and should not be construed as a substitute for professional advice from your health professional.  Occasionally I may provide links to other sites for information purposes. I do not support self-diagnosis based on any information found on this Site or any of the links contained within this Site, and am not responsible for any self-diagnosis made by a user based on information found on this Site (or any links).  Please consult your qualified health practitioner or make an appointment for a consultation if you are concerned about your health. Rachel Hull has a Bachelor of Health Science (Western Herbal Medicine) and does not claim to be a medical doctor.

Information about Working with Me or Buying from Me Online
Payment Terms
For consultation bookings made online, I operate on a pay in advance basis in Australian dollars (AUD). This means that for your consultation appointment booking to be confirmed, you will need to pay in advance.  As mentioned in the Privacy Policy, I use the Stripe system to process online payments. If you would prefer not to pay via credit card over the internet, you can call the clinic on 0410431995 (or +61 410431995 internationally) or email: rachel@theurbanherbalist.com.au  to arrange a direct deposit or an alternative arrangement.


Cancellation, Rescheduling & Refund Policy
I request 24 hours-notice, via phone call or text message if you need to cancel or reschedule your consultation. Less than 24 hours notice may result in the full consultation fee being charged. If you forget to show up on the day of your consultation, the full consultation fee will be charged. In the case of a genuine emergency, please call or text me to see what we can arrange. If more than 24 hours-notice is given, your appointment can easily be rescheduled to a more suitable time (subject to availability). Simply text, call or email me: Ph: 0410 431995 (Australia) or email rachel@theurbanherbalist.com.au    Thank you for understanding.

Online Consultations
Unable to Attend Online Consultation Because of Internet Disruption (& Refund Policy)
If we have an online consultation booked and the internet service becomes disrupted, on your side or mine, to the level that the consultation can no longer continue, we can either continue the consultation via telephone, or, if necessary, reschedule to a more suitable time. If the internet disruption is occurring on my end, and it is not possible for you to reschedule, you will be refunded the consultation fee.

General Refund Policy
Please note both the ‘Cancellation Policy’ and the ‘Unable to Attend Online Consultation Because of Internet Disruption’ sections above. Generally, refunds will not be given for consultations when less than 24 hours notice was given to cancel or appointments that have already taken place. In the event that I need to cancel or reschedule a consultation with you, you will either be given a refund or we can reschedule to a time that suits.

Health Fund Rebates
Please note that health fund rebates for many natural therapies in Australia, including Western Herbal Medicine, ceased in early 2019. This is unfortunate and is under review so please protest to your health fund and local MP if you are not happy about this.


My Insurance Covers Australia
Rachel Hull and The Urban Herbalist are based in Australia and my insurance coverage does not cover the US or Canada. Therefore, if you are living in the US or Canada I cannot consult with you, even online (sorry about that). Other countries will need to be assessed on a case-by-case basis as I check with my insurance company, but generally, I am aiming to consult with Australian residents.

Your privacy is important to you and to me,  and information I collect from you is to enable me to provide my services to you. I will not sell your information to anyone else. Please read the Privacy Policy carefully, as it explains in detail how I handle your information.

This website is provided to you in good faith and I aim to keep it running smoothly. Occasionally I may provide links to other websites that I feel may be useful to you. However, to the fullest extent possible by law, Rachel Hull and The Urban Herbalist are not liable for any claims, legal expenses, costs, demands, law suits or liabilities resulting from accessing this website or the links contained within.

Intellectual Property Protection
The Urban Herbalist website https://www.theurbanherbalist.com.au contains material that is owned by or licensed to Rachel Hull, including the logo, website design and content. Blogs and information created by Rachel Hull (The Urban Herbalist) remain the property of Rachel Hull. You are free to and encouraged to share my blogs on social media, as long as it is clear that I created it. and links back to my site. As a customer, you are entitled to read the information and reproduce a copy for personal use. If you are a natural medicine practitioner, you are of course free to read the information contained here and share the blog freely, as long as it is clear that I created it and links back to my site. Other than this, please do not reproduce material except with written permission from Rachel Hull (rachel@theurbanherbalist.com.au). Thank you.